Support
Answers to the questions we hear most. If yours isn't here, write to us — a real person replies.
Contact us
Email [email protected] and we'll get back to you within two business days.
Telling us your device model, iOS version and what you were doing when the problem happened helps us fix things faster.
Frequently asked questions
How do I invite my partner or a caregiver?
Open Settings, find your family's invite code, and tap Share invite. They install Snuglet, create an account, choose "Join my family" and enter the code. You'll get a notification asking you to approve them — once you tap Approve, they see the same children and entries you do.
How do shortcuts work?
A shortcut is a preset for something you record often, like "Formula 60ml" for a specific child. Tap the + above the shortcuts bar to create one. After that, a single tap records it at the current time. Long-press a shortcut to remove it, or use the reorder button to arrange them.
Can I add more than one child?
Yes. Go to Settings and tap "Add another child". Each child gets their own profile, photo and colour, and appears in the home screen, timeline and insights.
How do I fix something I recorded by mistake?
Open the Timeline tab and tap the entry. It opens with everything filled in — change the time, amount or notes and tap Save changes. To remove it entirely, use the delete icon in that screen, or long-press the entry in the timeline.
Why am I not getting reminders?
Check Settings inside Snuglet to confirm the reminder is switched on and has an interval chosen. Then check your iPhone's Settings › Notifications › Snuglet and make sure notifications are allowed. Reminders arrive even when the app is closed, but not if notification permission was declined.
Is my family's data private?
Yes. Your entries are visible only to people you have invited and approved. We do not sell data, show ads, or share information with advertisers. See our Privacy Policy for the full detail.
How do I delete my data or my account?
You can delete a child — and all of their entries — from Settings at any time. To delete your entire account, use the account deletion request page, or email [email protected] from your account's email address. We remove it, along with your data, within 30 days.
Which devices does Snuglet work on?
Snuglet runs on iPhone (iOS 15 and later). Everyone in your family can use their own device, and entries sync between them.
Last updated: August 2026